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Mike
Mike, Mac Medic
Category: Mac
Satisfied Customers: 8286
Experience:  Over 20 years IT experience with Apple computers in publishing, marketing and design.
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I accidentally erased my email icon and now it's not letting

Customer Question

I accidentally erased my email icon and now it's not letting me put in my user name and password
JA: When did you last reset your username and password?
Customer: I tried it several times before. I see the icon but it is not accepting my user name and password
JA: Have you installed any updates recently?
Customer: I didn't know. Would you be able to assist me remotely. I'm a senior and don't really know what I'm doing
JA: What troubleshooting have you tried?
Customer: I don't remember I think I might have tried whatever popped up
JA: Anything else you want the Mac expert to know before I connect you?
Customer: No just would really appreciate your help
Submitted: 1 month ago.
Category: Mac
Expert:  Viet - Mac Tech replied 1 month ago.

Hi,

I'm sorry about the issue. What email do you use, such as Hotmail, Yahoo, Gmail, AOL, etc.?

Do you have Mac computer or iPad or iPhone or Windows computer, etc.?

Please reply at the box below. Thank you,

Expert:  Viet - Mac Tech replied 1 month ago.

Please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you,

Customer: replied 1 month ago.
Yahoo and please stay with me until it's fixed
Customer: replied 1 month ago.
Yahoo
Customer: replied 1 month ago.
Are you there?
Expert:  Viet - Mac Tech replied 1 month ago.

Yes, I'm here. Do you have Mac computer or iPad or iPhone or Windows computer, etc.? And/or what's the make / model of your device?

Please reply at the box below. Thank you,

Customer: replied 1 month ago.
Apple mac
Expert:  Viet - Mac Tech replied 1 month ago.

Thank you. Can you please confirm your full yahoo email address?

Can you go to the yahoo.com website and see if you can access your email there?

Please reply at the box below. Thank you,

Customer: replied 1 month ago.
Apple. Mac
Expert:  Viet - Mac Tech replied 1 month ago.

Thank you. Can you please confirm your full yahoo email address?

Can you go to the yahoo.com website and see if you can access your email there?

Please reply at the box below. Thank you,

Customer: replied 1 month ago.
I wii try but then how do I hook back up with you?
Customer: replied 1 month ago.
Expert:  Viet - Mac Tech replied 1 month ago.

You can keep this tab / window open. You can bookmark this web page.

You can open a new tab / window.

Customer: replied 1 month ago.
Not sure what they mean by enter the key
Expert:  Viet - Mac Tech replied 1 month ago.

Do you remember your exact email password (it is case-sensitive)?

Customer: replied 1 month ago.
Expert:  Viet - Mac Tech replied 1 month ago.

1. So you go to the yahoo.com website, then there, you click on Mail

2, then you enter your yahoo email address, then you click on Next

3, then you enter your yahoo email password, then click on Sign in.

- Then what does it show next? Please let me know. Thank you,

Customer: replied 1 month ago.
I hot as far as getting my password ***** but I don't what they mean to enter the key and I did not receive a key
Expert:  Viet - Mac Tech replied 1 month ago.

Can you select the option you don't have the Account key? And/or when it asks for Account key, can you please let me know all the options below it? Thank you,