My name is***** am sorry to hear that you are having this issue.
I will be glad to assist you with this.
What is the Apple ID?
You can reply to me here by typing in the box below please.
there should be one that comes up on the activation screen. If it doesn't we can restore it.
that is only an additional service option. We can't use it in this case.
Follow these steps when you have the iPad with you.
1. Connect iPad to your computer.
2. Select iPad in the iTunes sidebar, then click the Summary tab.
3. Click “Check for Update.” iTunes tells you if there’s a newer version of the iPad software available.
4. Click Restore. Follow the onscreen instructions to complete the restore process. When restoring, it is recommended that you back up iPad when prompted. When the iPad software has been restored, you can choose to set up iPad as a new iPad, or restore your music, videos, app data, and other content from a backup.
did that work for you?