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Richard
Richard, Apple Software Engineer
Category: Mac
Satisfied Customers: 31282
Experience:  IT Engineer for over 15 years
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I was having problems with google chrome so I uninstalled it

Customer Question

I was having problems with google chrome so I uninstalled it and dowloaded the current version. When I tried to reinstall it (on my Mac) I got an error message that Warning The following disk image couldn't be opened - googlechrome.dmg image not recognized.
JA: How much experience do you have with this particular machine?
Customer: I've had it for over a couple of years.
JA: Have you installed any updates recently?
Customer: Not in the past few weeks.
JA: Anything else you want the computer expert to know before I connect you?
Customer: I don't think so.
Submitted: 1 month ago.
Category: Mac
Expert:  Jerry Hannell replied 1 month ago.

Hello sir/madam, I would like to help you, please let me know when you are ready.

Expert:  Richard replied 1 month ago.

Hi there and welcome

Power off the mac

Then start the Mac and hold down the Command and R keys at startup.

Hold these keys until the Apple logo appears. After your computer finishes starting up, you should see a desktop with an OS X menu bar and an OS X Utilities window

choose Disk Utility from the Utilities window, or from the Installer menu if you're started from an installation disc.

Click the First Aid tab.

Click the disclosure triangle to the left of the hard drive icon to display the names of your hard disk volumes and partitions.

Select your Startup Disk (usually named "Macintosh HD").

Click Repair. Disk Utility checks and repairs the disk.

Let this complete and when it has, tell me if you now can install it please