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Ashik
Ashik, Mac Technician
Category: Mac
Satisfied Customers: 10524
Experience:  Bachelor of Computer Application (BCA), 9+ Years of Experience in troubleshooting Macs, iPhone, iPad, iPod etc
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I pad locked up will not respond to any controls? I do not

Customer Question

I pad locked up will not respond to any controls?
JA: What OS X (Operating System, e.g. Sierra, El Capitan, Yosemite, etc.) or iOS are you runninng?
Customer: I do not know. Iam on sudden
JA: Have you installed any updates recently?
Customer: yes
JA: What troubleshooting have you tried?
Customer: None
JA: Anything else you want the Mac expert to know before I connect you?
Customer: I know less than my 10 years old greatgrand kids
Submitted: 6 months ago.
Category: Mac
Expert:  Ashik replied 6 months ago.

Hi and Welcome. My Name is ***** ***** I look forward to assisting you today with your question.

First we can reset your iPad and see if it works or not. Press and hold down the Power button and Home button at the same time until it shows the Apple logo. When you see the Apple logo, release the buttons and let it boot.

Note : Power button is the button you use to turn off your iPad or its screen. Home button is the round button at front bottom.

Please let me know if that didn't work, so we can continue troubleshooting.

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