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Ashik
Ashik, Mac Technician
Category: Mac
Satisfied Customers: 9939
Experience:  Bachelor of Computer Application (BCA), 9+ Years of Experience in troubleshooting Macs, iPhone, iPad, iPod etc
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I received an email saying that my billing address/ credit

Customer Question

I received an email saying that my billing address/ credit card had been changed. I didn't make the change.
JA: Just to clarify, what email service provider are you using?
Customer: gmail
JA: Have you installed any updates recently?
Customer: Don't think so
JA: What troubleshooting have you tried?
Customer: Tried Apple support yesterday, but we missed each other's phone calls
JA: Anything else you want the Mac expert to know before I connect you?
Customer: No, tx
Submitted: 1 month ago.
Category: Mac
Expert:  Ashik replied 1 month ago.

Hi and Welcome. My Name is ***** ***** I look forward to assisting you today with your question.

It is possible that either someone has changed the credit card info on your Apple ID (if you are sharing it or it got hacked) or that is a SCAM/Phishing email. There are lots of scam emails like this and ask for your personal information like User ID, password, credit card info etc

So first of all, I'd recommend to reset the password ***** your Apple ID from here --> https://iforgot.apple.com/password/verify/appleid

Resetting the password ***** your account secure. After resetting the password, I want you to make sure you have correct details on your account (like security questions, answers etc) via this page --> https://appleid.apple.com/

You can also check your payment details there. Refer this article --> http://www.apple.com/legal/more-resources/phishing/

Note : Do not click or follow any websites or links from that email. Only change the details from the official website links above.

If you have any questions or would like any additional information, please don't hesitate to ask.

If you are not satisfied with the service I provided, please don't rate me bad or poor or ok. Instead, please let me know and I will try my best to help you until you are satisfied