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Mike
Mike, Mac Medic
Category: Mac
Satisfied Customers: 8286
Experience:  Over 20 years IT experience with Apple computers in publishing, marketing and design.
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Macbook air OS X Yosemite 10.10.1 has a pinwheel now and is

Customer Question

Macbook air OS X Yosemite 10.10.1 has a pinwheel now and is running slow
JA: Just to clarify, how old is your MacBook Air and what operating system are you running?
Customer: 3 years old just email and web browsing
JA: Have you installed any updates recently?
Customer: none
JA: What troubleshooting have you tried?
Customer: Second thought I updated yahoo mail, then the trouble started
JA: Anything else you want the Mac expert to know before I connect you?
Customer: no
Submitted: 1 month ago.
Category: Mac
Expert:  tyroneboman replied 1 month ago.

Hi ,

My name is***** am sorry to hear that you are having this issue.

I will be glad to assist you with this.

Follow these steps to start up into safe mode.

  1. Start or restart your Mac.
  2. Immediately after you hear the startup sound, press and hold the Shift key.
  3. Release the Shift key when you see the Apple logo appear on the screen.

After the Apple logo appears, it might take longer than usual to reach the login screen or your desktop. This is because your Mac performs a directory check of your startup disk as part of safe mode.

To leave safe mode, restart your computer without pressing any keys during startup.