I'm sorry about the issue. Please try the following fix in order to reset the passcode:
; Note: The steps must be done correctly; you may have to try a couple of times.
- If needed, please watch video instructions at the website below:
; Note: If you've also forgotten your Apple ID account password, then please reset it at the website https://iforgot.apple.com/Please type at the box below, then click on the Send button below to communicate with me, so I can help further. Thank you,