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Mike
Mike, Mac Medic
Category: Mac
Satisfied Customers: 8279
Experience:  Over 20 years IT experience with Apple computers in publishing, marketing and design.
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I have two Iphone with the same Apple ID, I reset the Apple

Customer Question

I have two Iphone with the same Apple ID
JA: When did you last reset your Apple ID or password?
Customer: I reset the Apple ID last week
JA: Have you installed any updates recently?
Customer: Yes, we did
JA: What troubleshooting have you tried?
Customer: I have reset one of the phone with new Apple ID, but the other one still ask for the Apple ID that goes to an expired email address.
JA: Anything else you want the Mac expert to know before I connect you?
Customer: I want to try to assign different Apple IDs to the phones.
Submitted: 1 month ago.
Category: Mac
Expert:  Viet - Mac Tech replied 1 month ago.

Hi,

I'm sorry about the issue. When does it ask / show the expired email address?

What is the expired email address?

Please reply at the box below. Thank you,

Customer: replied 1 month ago.
Customer: replied 1 month ago.
whenever you go to the setting.
Expert:  Viet - Mac Tech replied 1 month ago.

Thank you. I guess you have forgotten the Apple password ***** the sbcglobal.net email account.

For account security verification, what's the last name on the email account sbcglobal.net and what's your full birthday (mm/day/year)?

Please reply at the box below. Thank you,