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Mike
Mike, Mac Medic
Category: Mac
Satisfied Customers: 8869
Experience:  Over 20 years IT experience with Apple computers in publishing, marketing and design.
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My iPad is stuck in the reboot screen, the one with the

Customer Question

My iPad is stuck in the reboot screen, the one with the apple. And it won't boot up. I have pressed the home of power button. I have tried to recover it with the computer. Nothing works. Is there another trick to getting this to reboot?
JA: What's the make/model of your device? How old is it?
Customer: Apple is the maker... it is an IPad 2 I think.
JA: How long has this been going on? What troubleshooting have you tried?
Customer: Since last night. Again I have pressed the home and power buttons together.
JA: Anything else you want the electronics expert to know before I connect you?
Customer: I tried to get my computer to recover it. But the computer does not see it. I tried to let it run out of power, and then replugged it in. Nothing has worked.
Submitted: 5 months ago.
Category: Mac
Expert:  Mike replied 5 months ago.

Hi, welcome to justanswer.com! My name is Mike.

I am going over your question and I will be with you shortly.

Expert:  Mike replied 5 months ago.

Entering DFU Mode on iPhone, iPad or iPod touch

  1. Plug your device into your computer with a USB cable.
  2. Turn off the device.
  3. Hold the Power button for 3 seconds.
  4. Hold the Home and Power buttons for 10 seconds.
  5. Release the Power button but keep holding the Home button.
  6. After about 15 seconds you will be alerted by iTunes saying that it has detected a device in Recovery Mode.

Make sure the device screen is blank and no logos are present

Customer: replied 5 months ago.
I am trying
Customer: replied 5 months ago.
Ok I got the plug with the iTues logo to come up but nothing happens on the computer screen
Expert:  Mike replied 5 months ago.

I can help you be remote if you wish. Is iTunes open on the computer?

Expert:  Mike replied 5 months ago.

Are you there?

Customer: replied 5 months ago.
I went to BestBuy's Geek Squad. It is fixed. Thanks for your efforts.
Expert:  Mike replied 5 months ago.

Great