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Mike
Mike, Mac Medic
Category: Mac
Satisfied Customers: 8694
Experience:  Over 20 years IT experience with Apple computers in publishing, marketing and design.
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We cannot obtain Safari, 10.11.6, No, that's what we were

Customer Question

We cannot obtain Safari
JA: What OS X (Operating System, e.g. Sierra, El Capitan, Yosemite, etc.) or iOS are you runninng?
Customer: 10.11.6
JA: Have you installed any updates recently?
Customer: No, that's what we were doing when everything went away
JA: What troubleshooting have you tried?
Customer: Change password ***** didn't work
JA: Anything else you want the Mac expert to know before I connect you?
Customer: No - Thanks
Submitted: 1 month ago.
Category: Mac
Expert:  Mike replied 1 month ago.

Hi, welcome to justanswer.com! My name is Mike.

I am going over your question and I will be with you shortly.

Expert:  Mike replied 1 month ago.

Can you clarify? What happened exactly?

Expert:  Mike replied 1 month ago.

Reboot into the Recovery HD by choosing the ‘Apple‘ menu > Restart, then hold down the ‘Command’ + R’ keys on the keyboard during the start up process. If you can't get to that menu just hold the power button for 10 seconds until it shuts down. Then start it up again holding those keys. When you see the Apple Logo you can let go.

When the machine boots you may have to choose your language then you will see the OS X Utilities screen. Select the Disk Utility and then Continue. Then in Disk Utility select Macintosh HD in the left column (if there are two with that name or it is named something else choose the first indented item) and then on the right select the First Aid tab then select Run. If that is ok quit Disk Utility and select Reinstall MacOS X.

________

Expert:  Mike replied 1 month ago.

Do you still want help?