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Mike
Mike, Mac Medic
Category: Mac
Satisfied Customers: 8789
Experience:  Over 20 years IT experience with Apple computers in publishing, marketing and design.
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My track pad on my elderly Mac notebook is not working. It

Customer Question

My track pad on my elderly Mac notebook is not working.
JA: Just to clarify, what's the model of your Mac, and what operating system are you running?
Customer: It is a Macbook 2009 and I think it is Yosemite
JA: Have you installed any updates recently?
Customer: No the trac pad has not worked for almost a year
JA: What troubleshooting have you tried?
Customer: nothing. I can't get it to respond. The cursor moves but I can't get it to do anything.
JA: Anything else you want the Mac expert to know before I connect you?
Customer: no that is it
Submitted: 2 months ago.
Category: Mac
Expert:  Mike replied 2 months ago.

Hi, welcome to justanswer.com! My name is Mike.

I am going over your question and I will be with you shortly.

Expert:  Mike replied 2 months ago.

1. Shut down the computer.

2. Plug in the power adapter to a power source, connecting it to the Mac if its not already connected.

3. On the built-in keyboard, press the (left side) Shift-Control-Option keys and the power button at the same time, if it starts up you held the power button before the other keys, try again.

4. Release all the keys and the power button at the same time.

5. Press the power button to turn on the computer.

6. Press and hold the Command-Option-P-R keys before the gray screen appears.

7. Hold the keys down until the computer restarts again at least twice.

8. Release the keys and immediately

hold down the ‘Command’ + R’ keys on the keyboard during the start up process. If you can't get to that menu just hold the power button for 10 seconds until it shuts down. Then start it up again holding those keys. When you see the Apple Logo you can let go.

When the machine boots you may have to choose your language then you will see the OS X Utilities screen. Select the Disk Utility and then select Continue. Then in Disk Utility select Macintosh HD in the left column (if there are two with that name or it is named something else choose the first indented item) select the First Aid tab if it is not already selected, then click on Verify Disk on the far right. If that says “OK” in green type then select Repair Disk Permissions. If it is not ok let me know.

Expert:  Mike replied 2 months ago.

Let me know after

Expert:  Mike replied 2 months ago.

Did you try that?