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Mike
Mike, Mac Medic
Category: Mac
Satisfied Customers: 8425
Experience:  Over 20 years IT experience with Apple computers in publishing, marketing and design.
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How do I upgrade Safari to 9.0 or better, how do I find

Customer Question

how do I upgrade Safari to 9.0 or better
JA: What OS X (Operating System, e.g. Sierra, El Capitan, Yosemite, etc.) or iOS are you runninng?
Customer: how do I find that?
JA: Have you installed any updates recently?
Customer: tried to install Yosemite but it asked for an administrator password ***** I don't have a clue.
JA: What troubleshooting have you tried?
Customer: haven't
JA: Anything else you want the Mac expert to know before I connect you?
Customer: no
Submitted: 4 months ago.
Category: Mac
Expert:  Cody replied 4 months ago.

Hello. My name is ***** ***** I will be assisting you today.

Expert:  Cody replied 4 months ago.

To change the password ***** you can update this

try these below steps Turn off your Mac (choose Apple > Shut Down).Press the power button while holding down Command-R. The Mac will boot into Recovery mode. When you see the load bar appear you can let go of the keys. It may take a few minutes to load.Select Disk Utility and press Continue.Choose Utilities > Terminal.Enter resetpassword (all one word, lowercase letters) and press ReturnSelect the volume containing the account (normally this will be your Main hard drive).Choose the account to change with Select the User Account.Enter a new password ***** re-enter it into the password *****Enter a new password ***** related to the password.Click Save.A warning will appear that the password ***** changed, but not the Keychain Password. Click OK.Click Apple > Shut Down
Customer: replied 4 months ago.
Okay
Expert:  Cody replied 4 months ago.

let me know how it goes

Customer: replied 4 months ago.
Not working. Did not take me to recovery mode.
Expert:  Cody replied 4 months ago.

try it again

the computer is shut down all the way

then hold Command and R at the same time while you turn it on

Customer: replied 4 months ago.
Never mind. I went to my online tech support. Please refund my $5 and take me off of your trial membership. Thank you and sorry for the trouble.
Customer: replied 4 months ago.
Customer: replied 4 months ago.

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