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Mike
Mike, Mac Medic
Category: Mac
Satisfied Customers: 8286
Experience:  Over 20 years IT experience with Apple computers in publishing, marketing and design.
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My i pad has an activation lock. how can i resolve this

Customer Question

my i pad has an activation lock. how can i resolve this
Submitted: 1 month ago.
Category: Mac
Expert:  Mr.Med replied 1 month ago.

Hi, I'mCustomer Welcome to JustAnswer. I'm reviewing your question now, and will post back with your reply ASAP.

Expert:  Mr.Med replied 1 month ago.

I'm sorry about the issue, First Backup all your data (pictures, videos, ect...) and download iTunes from : www.apple.com/itunes/download/ and plug in your iPad/iPhone to your computer, press and hold the home button and the sleep/wake/power button at the same time for 45 seconds until an Apple logo appears, once that appears you can release the buttons.

iTunes will give message iTunes has detected an iPad/iPhone in recovery mode you must restore this iPad to continue

hit restore (This will erase all data on your device) if it does not go through click on the iPad in the left hand side of iTunes and click restore

now restore iPad and now you'll start new and have your iPad back.

Additional Information : https://www.youtube.com/watch?v=yuGLRs66Iyc

Thank you

Expert:  Mr.Med replied 1 month ago.

Has everything worked out, do you still need help please?

Expert:  Mr.Med replied 1 month ago.

Hi,

if you need further assistance please reply back to me

Thank you

Expert:  Mr.Med replied 1 month ago.

Hello,

Do you still need help?