Hello,I am the person that will be helping you today. I see that you are having a problem with one of your passwords. Please, answer the questions below.
Is this password ***** with your wireless network? If so, what is the brand and model name of your wireless router?
Is this password ***** with an email account? If so, what comes after the @ sign in your email address?
Is this password ***** with any other type of website or system that I haven't mentioned? If so, what is it associated with?
I will be standing by, looking forward to your response.
Okay, which accounts are you referring to? All that I know right now is that you are having a problem with a "password". That is why I asked for you to enlighten me regarding what kind of password ***** is.
Okay. So the password ***** ***** password ***** use to sign into your computer. Which version of Windows or Mac OS are you using? Also, are you able to sign into any other account on the computer?
Are you able to sign into any other account on the computer?
Did the upgrade cause this problem?
Have you turned the Mac off and on since the problem with the password *****?
This is very odd. I understand that you were able to sign in earlier with the same password. Please, make sure that the caps lock key is not on and try again.
I have run out of ideas.
For this reason, I am opting out of the question and allowing another expert the chance to help.
The next expert will see all that is on this page, so there will be no need to repeat anything.
When another expert picks this up, you will be notified by email.
Thank you for your patience.
Hi there. My name is*****'m sorry that you're having this problem. I will do my best to help you. Let's begin by clicking on shut down. When it restarts, try to type in your password. Please let me know the results.
I'm happy to hear that. Have a good afternoon and evening!