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Mike
Mike, Mac Medic
Category: Mac
Satisfied Customers: 8285
Experience:  Over 20 years IT experience with Apple computers in publishing, marketing and design.
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When i connect my iphone to my computer says invalid

Customer Question

when i connect my iphone to my computer says invalid response
JA: Just to clarify, what's the make and model of your machine, and what operating system are you running?
Customer: iphone 6 macbook
JA: Have you installed any updates recently?
Customer: i have installed the latest which is when the problems started i want to download my photos to iphoto
JA: What troubleshooting have you tried?
Customer: restarting both computer and phone reseting thr phone
JA: Anything else you want the Mac expert to know before I connect you?
Customer: no
Submitted: 1 month ago.
Category: Mac
Expert:  Mike replied 1 month ago.

Hi, welcome to justanswer.com! My name is Mike.

I am going over your question and I will be with you shortly.

Expert:  Mike replied 1 month ago.

I assume you mean you updated the iPhone but not the computer, correct?

Please go to the Apple logo at the upper left of your computer screen to About This Mac and give me this information:

The exact system Version (listed right under OS X ??)

Processor

Memory

Expert:  Mike replied 1 month ago.

Are you there?