Ask Mac Questions and Get Answers from Experts ASAP
Hello. My name is***** to JustAnswer. I'm reviewing your question now, and will post back with your reply momentarily.
To get started, I need to know what type of computer you are using, a Windows XP, Vista, Windows 7, Windows 8, Windows 10 or a Mac.If its a Mac, please check the OSX version as follows, Click the apple sign at the top left of your screen, then click about this mac. And then where it says version, send that to me as a reply.
Without the external drive: use this article to look for it until you hit the recovery software.
If it is not there, put in the external drive and do these steps again.
Update me with results to continue.
That is fine. You can always update if you want to continue. They are very short steps. If you want a tech
to remote in and do this for you later, you have that option as well.
Good luck and have a great day.