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Mike, Mac Medic
Category: Mac
Satisfied Customers: 8498
Experience:  Over 20 years IT experience with Apple computers in publishing, marketing and design.
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Cannot get pictures downloaded since I switched to xfinity,

Customer Question

Cannot get pictures downloaded since I switched to xfinity, from my camera to my computer. Any ideas?
JA: Just to clarify, what's the make and model of your machine, and what operating system are you running?
Customer: Imac, & Mac OS X Snow Leopard
JA: Have you installed any updates recently?
Customer: NO
JA: What troubleshooting have you tried?
Customer: Looked at everything about downloading pic's and called xfinity a short tome ago. They think it is something now connected thru Apple to allow me to do this.
JA: Anything else you want the Mac expert to know before I connect you?
Customer: I jus want to be able to get pictures from camera to computer and then be able to e-mail them. Thanks.
Submitted: 7 months ago.
Category: Mac
Expert:  Mike replied 7 months ago.

Hi, welcome to! My name is Mike.

I am going over your question and I will be with you shortly.

Expert:  Mike replied 7 months ago.

What model camera and how are you connecting it to the computer?

Expert:  Mike replied 7 months ago.

Are you there?

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