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Richard
Richard, Apple Software Engineer
Category: Mac
Satisfied Customers: 31286
Experience:  IT Engineer for over 15 years
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FAcetime doesn't work on my iphone 6S plus, IOS 10.0.2, Yes

Customer Question

FAcetime doesn't work on my iphone 6S plus
JA: What OS X (Operating System, e.g. Sierra, El Capitan, Yosemite, etc.) or iOS are you runninng?
Customer: IOS 10.0.2
JA: Have you installed any updates recently?
Customer: Yes It doesn;t work only on cellular
JA: What troubleshooting have you tried?
Customer: unlocked h2o wireless
JA: Anything else you want the Mac expert to know before I connect you?
Customer: I have just tried hard reboot few times
Submitted: 1 month ago.
Category: Mac
Expert:  Richard replied 1 month ago.

Hi there and welcome

What exactly happens when you try to use Facetime?

Customer: replied 1 month ago.
It says Facetime failed
Expert:  Richard replied 1 month ago.

Thanks

Can you please hold the home and power buttons on the iPhone for about 10 seconds until you see the Apple Logo then release.

Let the phone restart and tell me if it then works please.

Customer: replied 1 month ago.
Already done that twice but in vain
Expert:  Richard replied 1 month ago.

ok, can you go to settings, general, reset, reset all settings

Once done, repeat the instructions we just did and tell me if it then works please