Hi, welcome to justanswer.com! My name is Mike.I am going over your question and I will be with you shortly.
I will need some information before we begin:
Please go to the Apple logo at the upper left of your computer screen to About This Mac and give me this information:
The exact system Version (listed right under OS X ??)
Are you there?
I need the info I asked for
Do you have your Snow Leopard 10.6 install disk?
If you dont' have the 10.6 install disk, then hold command s and boot the machine into Single User Mode (aka root).
type and press return after each bold command
mount -uw /
ls /Users/ (find the name of the account)
Enter the new password twice followed by returns then
exit (to continue booting OS X)
reboot (to reboot the machine)
shutdown (to shutdown the machine)
Then reset the keychain: https://support.apple.com/kb/ts1544
You should print that out first. Let me know.
Sorry I don't understand that, can you clarify?
Well it is not easy without the disk but that is the only way. It is as clear as I can make it you type each bold command and press Return after each bold command in the instructions
then hit Return then so on....
OK it requires some expertise if you want to do it DIY, sorry.
You can purchase the disk for $19.99
If you want to do that I will give instructions
Otherwise you cannot update or install anything...
Great thanks... normally we can remote connect and do things for you but that has to be done by you...