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Mike
Mike, Mac Medic
Category: Mac
Satisfied Customers: 8976
Experience:  Over 20 years IT experience with Apple computers in publishing, marketing and design.
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I am trying to add a new printer to my mac and I can't

Customer Question

I am trying to add a new printer to my mac and I can't remember my password ***** I need to install the software. I have been working on this for over 2 hours. Any suggestions?
Submitted: 8 months ago.
Category: Mac
Expert:  Mike replied 8 months ago.

Hi, welcome to justanswer.com! My name is Mike.

I am going over your question and I will be with you shortly.

Expert:  Mike replied 8 months ago.

I will need some information before we begin:

Please go to the Apple logo at the upper left of your computer screen to About This Mac and give me this information:

The exact system Version (listed right under OS X ??)

Processor

Memory

Expert:  Mike replied 8 months ago.

Are you there?

Customer: replied 8 months ago.
I am here
Customer: replied 8 months ago.
I am here are you there?
Expert:  Mike replied 8 months ago.

I need the info I asked for

Customer: replied 8 months ago.
It is MAC OS X version 10.6.8
Expert:  Mike replied 8 months ago.

Do you have your Snow Leopard 10.6 install disk?

Customer: replied 8 months ago.
No
Expert:  Mike replied 8 months ago.

If you dont' have the 10.6 install disk, then hold command s and boot the machine into Single User Mode (aka root).

type and press return after each bold command

fsck -fy

mount -uw /

ls /Users/ (find the name of the account)

passwd nameoftheaccounthere

Enter the new password twice followed by returns then

exit (to continue booting OS X)

or

reboot (to reboot the machine)

or

shutdown (to shutdown the machine)

Then reset the keychain: https://support.apple.com/kb/ts1544

Expert:  Mike replied 8 months ago.

You should print that out first. Let me know.

Customer: replied 8 months ago.
It is not working not sure if I need to type what?
Expert:  Mike replied 8 months ago.

Sorry I don't understand that, can you clarify?

Customer: replied 8 months ago.
I do not know what to type in after it says root. I am not very tech wise and all the commands you have confuse me.
Expert:  Mike replied 8 months ago.

Well it is not easy without the disk but that is the only way. It is as clear as I can make it you type each bold command and press Return after each bold command in the instructions

Expert:  Mike replied 8 months ago.

So type

fsck -fy

then hit Return then so on....

Customer: replied 8 months ago.
This is not working for me. It is frustrating as hell and just not working . I am
Done
Expert:  Mike replied 8 months ago.

OK it requires some expertise if you want to do it DIY, sorry.

Customer: replied 8 months ago.
I am logging off
Expert:  Mike replied 8 months ago.

You can purchase the disk for $19.99

Expert:  Mike replied 8 months ago.

If you want to do that I will give instructions

Expert:  Mike replied 8 months ago.

Otherwise you cannot update or install anything...

Customer: replied 8 months ago.
I am calling someone to come to the house tomorrow. I have been at this all night and I am done.
Expert:  Mike replied 8 months ago.

Great thanks... normally we can remote connect and do things for you but that has to be done by you...

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