How's it going.Let me read of your question. Give me a minute.
Does the keyboard work ok?
Ok, is the mouse laser on?
Ok - hold tight
Do you have another device you can connect to it remotely?
I think we should get TeamViewer on your current one and you can connect to it? Could you use the keyboard to connect to it? Can you try another mouse?
Is the mac connected to the internet?
Does the keyboard still work? Is it connected to the internet?
Keep pressing tab it should highlight it then you can use the arrow keys
Yes but you will loose data, hold the power button in for 10 seconds please.