Hi, I'm Mr.med. Welcome to JustAnswer. I'm reviewing your question now, and will post back with your reply ASAP.
I'm sorry about the issue, What is the version of your Quark software please?
Please Try Rebuilding Preferences in QuarkXPress :
1. Force Quit out of QuarkXPress.
2. On the Finder level, go to the Hard Drive > Applications > QuarkXPress folder.
3. Inside the QuarkXPress folder, create a new folder by going to File > New Folder
4. Label the new folder Preferences (use an upper case P).
5. Restart your Mac computer and Launch QuarkXPress from the QuarkXPress folder.
Let me know the results
If the problem persists please reply abck to me and i will gladly continue to help
Please try one of these solution
Solution 1 :
Close all programs. Open Finder and click on Go to Folder Enter in ~/library and Press enter, Go to Preferences. Then move the Quark folder to the Trash, Restart the Mac and test.
Solution 2 :
1-Start your Mac and hold down the Command and R keys at startup.
2-Hold these keys until the Apple logo appears. After your computer finishes starting up, you should see a desktop with an OS X menu bar and an OS X Utilities window
3-choose Disk Utility from the Utilities window, or from the Installer menu if you're started from an installation disc.
4-Click the First Aid tab.
5-Click the disclosure triangle to the left of the hard drive icon to display the names of your hard disk volumes and partitions.
6-Select your Startup Disk (usually named "Macintosh HD").
7-Click Repair. Disk Utility checks and repairs the disk.
Solution 3 :
Uninstall QuarkXpress , restart your computer and redownlaod/reinstall the program. (Make sure you have your licence key product and a backup of all you QuarkXpress files )
Has everything worked out please?
Have you tried all the three solutions?
Let me open your question to other experts
Welcome to Justanswer.com, my name is Dustin.I'm sorry to hear about the issue you are having, I will do my best to help you resolve it.
As far as charges, 5$ would be the initial authorization, combined with the other charge that would be the full cost of written support if written support is successful. Due to the nature of the internet companies like ours have to ensure there are funds that could be paid, should our support attempts turn out to be successful.
if you do not want to continue, you will be entitled to a full refund.
Now, as far as the quark issue, what I can say is I am very familiar with Quark installs on Mac OSX based systems, including Sierra. The install error has nothing to do with your non profit status. If it was a non profit license issue, then quark would start and give you a specific error about Quark not being registered / activated properly. It would not just crash. With that being said,
If you would prefer, this is something I could fix for you directly, via a screen sharing session on your mac. Would you like to try that?
Dustin S.Senior Technician and Network Switching Systems Operator / Maintainer.
Understood.. In that case, the link below may be of interest to you.