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Mike, Mac Medic
Category: Mac
Satisfied Customers: 8204
Experience:  Over 20 years IT experience with Apple computers in publishing, marketing and design.
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I am trying to restore iphone 6 plus with backup form

Customer Question

I am trying to restore iphone 6 plus with backup form computer and it is taking a long time to estimate time remaining
JA: Just to clarify, what's the make and model of your machine, and what operating system are you running?
Customer: Dell Win7
JA: Have you installed any updates recently?
Customer: latest ios 10.02
JA: What troubleshooting have you tried?
Customer: firstly phone hang with apple logo. tried force restart
JA: Anything else you want the Mac expert to know before I connect you?
Customer: tried different back up aso unsuccessful
Submitted: 10 days ago.
Category: Mac
Expert:  Josh replied 9 days ago.


Are you restoring through iTunes or iCloud?