How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Mike Your Own Question

Mike, Mac Medic
Category: Mac
Satisfied Customers: 8204
Experience:  Over 20 years IT experience with Apple computers in publishing, marketing and design.
Type Your Mac Question Here...
Mike is online now
A new question is answered every 9 seconds

I just started getting an invalid response code when I

Customer Question

I just started getting an invalid response code when I attach my ipad mini to my itunes. I tried a reset but it can't be completed because the response code keeps popping up
JA: What OS X (Operating System, e.g. Sierra, El Capitan, Yosemite, etc.) or iOS are you runninng?
Customer: I'm using a macbook pro and using os 10.6.8
JA: Have you installed any updates recently?
Customer: just the ios update on the ipad. (10.0.2) ? I don't want to update the macbook because of conflicts with older software
JA: What troubleshooting have you tried?
Customer: I tried to reset the ipad but I can't get through the reset process.
JA: Anything else you want the Mac expert to know before I connect you?
Customer: my wife has an ipad but she didn't update to the latest ios. I can still connect to itunes with hers
Submitted: 3 days ago.
Category: Mac
Expert:  Jason Jones replied 3 days ago.

I am the person that will be helping you today.

What type of "reset" did you try, but were unable to complete?

I will be standing by, looking forward to your response.

Thank you,