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Ashik
Ashik, Mac Technician
Category: Mac
Satisfied Customers: 10587
Experience:  Bachelor of Computer Application (BCA), 9+ Years of Experience in troubleshooting Macs, iPhone, iPad, iPod etc
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How do you fix a block plug in, its one of my old computers,

Customer Question

how do you fix a block plug in
JA: What OS X (Operating System, e.g. Sierra, El Capitan, Yosemite, etc.) or iOS are you runninng?
Customer: its one of my old computers
JA: Have you installed any updates recently?
Customer: yes today
JA: What troubleshooting have you tried?
Customer: i am 86 and a little confused about it...
JA: Anything else you want the Mac expert to know before I connect you?
Customer: just like to remove blocked plug in
Submitted: 7 months ago.
Category: Mac
Expert:  Ashik replied 7 months ago.

Hi and Welcome. My Name is ***** ***** I look forward to assisting you today with your question.

This is usually caused by outdated flash player. We can uninstall old flash player and install a new version.

Click this link and this will download the flash player uninstaller file --> https://fpdownload.macromedia.com/get/flashplayer/current/support/uninstall_flash_player_osx.dmg

After downloading,click on the Finder icon on dock, then click on Go menu and select Downloads.This will bring Downloads folder. Now you see a file named "uninstall_flash_player_osx.dmg"there. Double click on it to open. Then open flash player uninstaller file. Let it uninstall

Then download latestflash player from this link -->

https://get.adobe.com/flashplayer/

After downloading, click on the Finder icon on dock, then click on Go menu and select Downloads. This will bring Downloads folder. Now you see a file named "install_flash_player_osx.dmg"there. Double click on it to open. Then open flash player installer file and install it.

Another option is,you can download another browser like Google Chrome and use it to browse internet. It has the plugin inbuilt and it will work. You can download Google Chrome from here -> https://www.google.com/chrome/browser/desktop/

If you have any difficulty on following the steps above, please let me know and I will walk you through it.

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