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Richard
Richard, Apple Software Engineer
Category: Mac
Satisfied Customers: 33934
Experience:  IT Engineer for over 15 years
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My iphone 6.0 has is frozen. I tried to shut it off, even

Customer Question

My iphone 6.0 has is frozen. I tried to shut it off, even holding both buttons but nothing. it lights up when a call is coming in or a text but the screen is frozen on my home screen. What can I do.
Submitted: 5 months ago.
Category: Mac
Expert:  Richard replied 5 months ago.

Hi there and welcome

Can you connect it to your computer and then hold the home and power buttons for about 10 seconds until you see the Apple Logo then release.

Then disconnect it from the computer and tell me if it now functions correctly please.

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