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Mike, Mac Medic
Category: Mac
Satisfied Customers: 8622
Experience:  Over 20 years IT experience with Apple computers in publishing, marketing and design.
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My ipad is locked up and normal restart proceedures havent

Customer Question

My ipad is locked up and normal restart proceedures havent solved the problem
JA: What OS X (Operating System, e.g. Sierra, El Capitan, Yosemite, etc.) or iOS are you runninng?
Customer: My computer is using windows 7
JA: Have you installed any updates recently?
Customer: Its on automatic update
JA: What troubleshooting have you tried?
Customer: Tried holding the on/off and sleep button till the apple icon comes on then the sleep button but the screen wont respond to the security code
JA: Anything else you want the Mac expert to know before I connect you?
Customer: Not mac Allle
Submitted: 8 days ago.
Category: Mac
Expert:  Mike replied 8 days ago.

Hi, welcome to! My name is Mike.

I am going over your question and I will be with you shortly.

Expert:  Mike replied 8 days ago.

You will have to restore it using your computer and iTunes.

Expert:  Mike replied 4 days ago.

Do you still need help?