Is there any way we can talk on a land line? It will take less time to tell you via phone-(###) ###-####
JA: What OS X (Operating System, e.g. Sierra, El Capitan, Yosemite, etc.) or iOS are you runninng?
Customer: Starts with an S
JA: Have you installed any updates recently?
JA: What troubleshooting have you tried?
Customer: My husband SOMEHOW via the iCloud
has merged my EVERYTHING with his iPhone
. His BF WORKS WITH THE CLOUD.... my husband waited for me to upload all the apps on my iPhone and before I could log into
JA: Anything else you want the Mac expert to know before I connect you?
Customer: the iCloud. He did and of course he Denys it,