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Mike, Mac Medic
Category: Mac
Satisfied Customers: 8204
Experience:  Over 20 years IT experience with Apple computers in publishing, marketing and design.
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I told my phone to update then it turned off while plugged

Customer Question

I told my phone to update then it turned off while plugged in and is only showing the charge symbol and arrow and the itunes icon. how do i get my phone to turn on again? Thank you
Submitted: 9 days ago.
Category: Mac
Expert:  Jason Jones replied 9 days ago.


My name is ***** ***** and I look forward to assisting you today.

You will have to restore the iPhone to a base firmware install, which will erase everything on the iPhone, but you can later restore the contents of the iPhone to a backup that you have on the computer (the same computer you used in the past to sync the phone with):
- You will need to have the iTunes application installed first. If you do not have it, you can download it for free from the following site:
- Press and hold the top power button until the iPhone turns off
- Connect the iPhone to the computer that you have been using the phone and iTunes with
- Hold down the HOME button on the front while pressing the Power button (continue holding the home button)
- Continue to hold the HOME button until you see the "Connected to iTunes" message
Option 1: Click the iPhone icon that is located near the top left of the iTunes window. It will look like a small iPhone. Now, click Backup and complete that. Once it is complete, click the Restore button and follow the prompts. (THIS WILL ERASE everything on the iPhone and make it just as it was when you first purchased the phone).
Option 2: Click the button on the top right of the iTunes window for your (iPhone) and then click the Backup button. Once that completes, click the Restore button.
- Once that is complete, right click the iPhone listing in the left panel of the iTunes window
- Choose "Restore from Backup"
- Choose a backup date and restore.
Now your iPhone will be back up and have all the restored information from your last sync.

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Thank you again,
- Jason

In the future, if you wish to work with me, ***** *****, you may ask your question at the following page that you may bookmark/favorite, if you wish. To be sure that it is sent to me, preface the question with "For ***** ***** Only!"

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