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Mike
Mike, Mac Medic
Category: Mac
Satisfied Customers: 8285
Experience:  Over 20 years IT experience with Apple computers in publishing, marketing and design.
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Recently upgraded both iMac and MacBi, both iMac and MacBook

Customer Question

HI, recently upgraded both iMac and MacBi
JA: How much experience do you have with this particular machine?
Customer: both iMac and MacBook upgraded to Sierra OS. Since then, my Skype app cannot connect to anyone. Connection starts and after 10 sec drops out. Cannot hear anyone, they do hear me. Skype on iPhone and iPad is working just fine. any clues? thank you, Miro
JA: Have you installed any updates recently?
Customer: yes. all updated to latest versions
JA: What troubleshooting have you tried?
Customer: uninstall / reinstall Skype app
JA: Anything else you want the Mac expert to know before I connect you?
Customer: nope
Submitted: 1 month ago.
Category: Mac
Expert:  Bhavik Joshi replied 1 month ago.

Hi, I'm Bhavik. Welcome to JustAnswer. I'm reviewing your question now, and will reply back ASAP.

Expert:  Bhavik Joshi replied 1 month ago.

There is some ongoing issue with Skype in Sierra OS. Skype has not yet found the fix for this compatibility issue.

If you want, I can look for the workaround for it.

Customer: replied 1 month ago.
ok yes please
Expert:  Bhavik Joshi replied 1 month ago.

You can use web version of skype till the issue gets resolved. May be in skype's next update they will be able to resolve the issue with skype application. Till then you can use this link from your mac:-

https://login.skype.com/login

Expert:  Bhavik Joshi replied 1 month ago.

Were you able to use it ?

Customer: replied 1 month ago.
when using web version (chrome), first it asks me to install plugin "Skype Calling"
when attempting to make a call, it just beeps (as is it is going to start to connect, but nothing happens...I even cannot hang out, need to close the webpage.
The same on Safari
Expert:  Bhavik Joshi replied 1 month ago.

Did you try to call to other numbers/users as well ?

Customer: replied 1 month ago.
sure. need to leave now for a two hours, will check back
Expert:  Bhavik Joshi replied 1 month ago.

Okay.

Customer: replied 1 month ago.
ok, I m back here ....
Expert:  Bhavik Joshi replied 1 month ago.

Hi

Customer: replied 1 month ago.
any idea how to proceed to make web app work?
Expert:  Bhavik Joshi replied 1 month ago.

I checked the compatibility of it. Everything seems to be okay. I would suggest you to use some other browser and see if you are able to make a call.