Hello. My name is***** to JustAnswer. I'm reviewing your question now, and will post back with your reply momentarily.
What is the make/model of your ipod?
What exact error message are you getting?
When you get the restore error, are you connecting to a computer to restore it from a previous version?
That will usually cause that error. Are you using a mac for this?
A sony? Do you mean windows computer? Sony is just a brand
Thank you. This is for windows pcs:
Step for Windows System
Step 1. Open iTunes app on your PC.
Step 2. From the Menu bar, Click on Help
Step 3. Choose Check for Updates. In earlier version of iTunes you can find this option in the Advanced Menu bar.
Try to restore the ipod again after syncing.
Try the restore again. This could be handled several ways and need more troubleshooting.
Update me with the results when done with these steps.
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Would it now allow the restore or do we need to do more troubleshooting?
Here is the problem, you cannot do a back up and restore if you do not remember the code
as this method asks for it for a 'backup'. You may have to go into recovery mode and reset the ipod
Follow these steps to restore your device:
1. Verify that you are using the latest version of iTunes before attempting to update.
2. Connect your device to your computer.
3. Select your iPhone, iPad, or iPod touch when it appears in iTunes under Devices.
4. Select the Summary tab.
5. Select the Restore option.
6. When prompted to back up your settings before restoring, select the
Back Up option. If you have just backed up the device, it is not necessary
to create another.
7. Select the Restore option when iTunes prompts you (as long as you've backed up,
you should not have to worry about restoring your iOS device).
8. When the restore process has completed, the device restarts and displays the Apple
logo while starting up:After a restore, the iOS device displays the "Connect to iTunes" screen. For updating
to iOS 5 or later, follow the steps in the iOS Setup Assistant. For earlier versions of
iOS, keep your device connected until the "Connect to iTunes" screen goes away or
you see "iPhone is activated."
9. The final step is to restore your device from a previous backup. If you do not have a
backup to restore or have forgotten your restrictions passcode, then restore as New.
If that method of recovery doesnt work and you followed it completely, you have to skip to step 9.
You can try particular steps such as this video before you do that. But, it is not always effective.
But, you can try.
Hi Kyla. My Name is ***** ***** I look forward to assisting you today with your question.
The problem is, your iTunes is trying to load an old and already downloaded firmware/software to iPod and that is why you are getting that error. So we have to delete that older firmware first. So iTunes will download the latest one.
In Desktop, press Windows and R keys. This will bring Run. Type %appdata% and press enter. Open Apple Computer folder, iTunes folder, and delete all files from iPhone Software Updates, iPod Software Updates and iPad Software Updates.
Then you have to restore it by putting it to DFU Mode. Device Firmware Mode or DFU is a method that allows you to over ride the disabled screen and get it restored.
Connect the iPod to your computer with the USB Cable.
Open iTunes application on your computer.
On your iPod press and hold the Home button and the Power button at the same time.
After EXACTLY 8 seconds release the Power button. Continue holding the home button until your iTunes shows a message telling you that it has detected an iPod in recovery mode.
Click OK or Restore
Note : Put it to DFU Mode while connected to computer and also in DFU Mode your iPod will remain blank and will be unresponsive. It is normal. If it is not showing blank/black screen, then repeat the steps again. Timing is critical when you put it to DFU Mode. So keep trying until it goes to DFU Mode. And it will take a while to restore it.
Remember, it may take a while to restore the iPod (the iOS firmware has to be downloaded,you will see the Download button - a downward arrow button with spinning circle around it, at the top right corner of iTunes screen. Click it to see the time remaining)
Please let me know if that didn't work, so I will continue to help you until we fix the problem.