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Shefin, Mac Support Specialist
Category: Mac
Satisfied Customers: 5222
Experience:  Experience with a world famous computer manufacturer
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I have a Iphone 5 and something happen and it is on

Customer Question

Hello , I have a Iphone 5 and something happen and it is on Activation Lock.
My phone number is(###) ###-#### I can't remember my apple ID and Password.
Is there a way to re set this up?
Thank you,
Kellie Jansen
Submitted: 7 months ago.
Category: Mac
Expert:  Shefin replied 7 months ago.


Thank you for your question. I amCustomerand I look forward to helping you with your issue today.

Please check the instructions in the link below. You can get video instructions too.

If the issue persists, or you have any questions, please be back and let me know.

If you appreciate my service, please rate it EXCELLENT by clicking the EXCELLENT (5 Stars) and Submit. My goal is to provide you with excellent service – if you feel you have gotten anything less, please reply back, I am happy to address follow-up questions. Thank you for your business!

Thank you!


Customer: replied 7 months ago.
Hello ***** that you sent me turns black and I can not read the instructions - Please resend or refund my money.
Thank you,
Expert:  Shefin replied 7 months ago.


Use a different browser and check the link.

Thank you.


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