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Ask Viet - Mac Tech Your Own Question

Viet - Mac Tech
Viet - Mac Tech, Mac Support Tech
Category: Mac
Satisfied Customers: 35196
Experience:  Support Mac laptops, desktops, & iPhone, iPad, iPod, etc.
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Safari is locked by vires allert, sierra, yes to serra,

Customer Question

Safari is locked by vires allert
JA: What OS X (Operating System, e.g. Sierra, El Capitan, Yosemite, etc.) or iOS are you runninng?
Customer: sierra
JA: Have you installed any updates recently?
Customer: yes to serra
JA: What troubleshooting have you tried?
Customer: none
JA: Anything else you want the Mac expert to know before I connect you?
Customer: no
Submitted: 1 month ago.
Category: Mac
Expert:  Viet - Mac Tech replied 1 month ago.

Hi,

I'm sorry about the issue. Please try the following fix:

  1. Force quit the Safari application by clicking on the Apple logo / menu, then click on the option Force Quit (or press at the same time the 3 keys Command-Option-Esc on the keyboard)
    , then select the item Safari, then click on Force Quit button at the bottom, then click on Force Quit to confirm.
    ; (if needed, shut down / restart the computer.)
  2. Then press and keep holding the Shift key on the keyboard, and click on the Safari application icon to open it.
  3. Once the Safari application is open, then release the Shift key.
    - Then that fake alert message / webpage should not load any more.
  4. Quit Safari application, and re-open Safari normally, and it should work fine now.

Please reply at the box below to continue. Thank you,

Expert:  Viet - Mac Tech replied 1 month ago.

Please stay with me on this web page. Did you see / try my steps in my previous reply above?

Please type at the box below, then click on the Send button below to communicate with me, so I can help further. Thank you,