How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Mike Your Own Question

Mike, Mac Medic
Category: Mac
Satisfied Customers: 8624
Experience:  Over 20 years IT experience with Apple computers in publishing, marketing and design.
Type Your Mac Question Here...
Mike is online now
A new question is answered every 9 seconds

Apple has shut down my ipad & I have forgotten my password

Customer Question

apple has shut down my ipad & I have forgotten my password ********@******.***. What can I do to restore it??
Submitted: 12 days ago.
Category: Mac
Expert:  Mike replied 12 days ago.

Hi, welcome to! My name is Mike.

I am going over your question and I will be with you shortly.

Expert:  Mike replied 12 days ago.

First go here and recover your passord:

Then let me know

Expert:  Mike replied 10 days ago.

Did you do that?

Expert:  Mike replied 6 days ago.

Do you still need help?