Hello! My name is*****I am a certified computer professional who will assist you.
To confirm, you installed Skype on your Mac computer and see this "video is turned off" message when trying to make a video call?
Let me know,
I see "yes" and "no".
What is the answer to:
Did you install Skype on your Mac computer and see this "video is turned off" message when trying to make a video call?
Oh, you are referring to an offer for a Secure Remote Assistance. That's fine, you can just ignore it, so we can use the chat instead.
First, make sure to exit FaceTime or any other program that may be using your video camera. You can also restart the computer and then start Skype. See if that worked.
OK. Tools/Options is for a Windows version of Skype. For a Mac version, you need to start Skype and then click on the "Skype" menu located in the top left corner and then choose Preferences...
There click on the Audio/Video tab.
What does it say for "Camera"?
OK. Do you see yourself when you click on the Audio/Video tab? Also, can you choose another camera from the Camera drop-down box?
Is this a built-in camera or an external one?
OK, let's check if your camera works with FaceTime. Please find the FaceTime icon that has green background with a white camera and a little green phone. If you don't see it, use the search box located in the top right corner of the desktop screen (Spotlight) and type FaceTime there and press Enter.
Let me know if you see yourself on the right.
You can sign in to FaceTime using your exiting Apple ID.
I think there is at least one program that is open and using the camera, causing a problem to Skype. Skype requires all programs that can use a camera to be closed. So, I suggest opening the Activity Monitor and closing all programs that may be using your camera. Here are the instructions:
1. Click inside the search box located in the top right corner (Spotlight) and type: Activity Monitor and press Enter
2. The Activity Monitor window will appear
3. On the list of opened programs (processes), check if you see these:
4. If you see any of them listed, click on its name and then click on the X button located in the top left corner of the Activity Monitor. Confirm by clicking Force Quit
5. Do the same to close all those mentioned programs
6. Finally, close (force quit) Skype as well
7. After that, start Skype again and check if the camera works for it now
Let me know the results.
This may be a problem with the current Skype version you are using. Please check the installed Skype version by starting Skype and clicking on the "Skype" menu located in the top left corner and then clicking About Skype.
Skype version will be shown on the right. Please type it to me.
Also, please check your Mac version by clicking on the Apple logo located in the upper left corner and then clicking on About This Mac. What is the version installed?
Thanks for the information! Some users have reported the same problem, and it seems to be happening for MacBook Air computers model 2013. Are you also using MacBook Air 2013?
I was able to find a camera plug-in update. I suggest you try to with it since many people reported it helped for them.
See the instructions on this link:
The camera plugin download link from the step #1 doesn't work any more, so use this link instead:
If you are unable to follow those instructions yourself, let me know. I can remotely access your computer and help you out.
Also, see this link for another suggestion:
Since two days have passed since I provided you with some suggestions regarding the Skype camera issue, please tell me if one of them worked, or the issue is still there?
Hello!Let me know if you were able to receive my messages.