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Ask Viet - Mac Tech Your Own Question

Viet - Mac Tech
Viet - Mac Tech, Mac Support Tech
Category: Mac
Satisfied Customers: 34704
Experience:  Support Mac laptops, desktops, & iPhone, iPad, iPod, etc.
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I have a apple security alert: my device has been blocked,

Customer Question

I have a apple security alert: my device has been blocked
JA: What OS X (Operating System, e.g. Sierra, El Capitan, Yosemite, etc.) or iOS are you runninng?
Customer: good question! where would I find this information on my device?
JA: Have you installed any updates recently?
Customer: it would have been over 2 weeks
JA: What troubleshooting have you tried?
Customer: nothing so far
JA: Anything else you want the Mac expert to know before I connect you?
Customer: is it going to cost me anything?
Submitted: 13 days ago.
Category: Mac
Expert:  Viet - Mac Tech replied 13 days ago.


I'm sorry about the issue. What is the model of your device, such as Mac computer, iPhone, iPad tablet,etc.?

When does this security alert message show up? Does it occur when you open the Safari / Internet? Or does it occur when you do something in particular?

Please reply at the box below. Thank you,

Expert:  Viet - Mac Tech replied 12 days ago.

It looks like you are not there. Since I do not know the device you are having issue, I'm going to give some general solutions for now. When you are available, please reply back, so I can help further.

- If the issue is on the Mac computer, please try the fix below:

  1. Force quit the Safari application by clicking on the Apple logo / menu, then click on the option Force Quit (or press at the same time the 3 keys Command-Option-Esc on the keyboard)
    , then select the item Safari, then click on Force Quit button at the bottom, then click on Force Quit to confirm.
    ; (if needed, shut down / restart the computer.)
  2. Then press and keep holding the Shift key on the keyboard, and click on the Safari application icon to open it.
  3. Once the Safari application is open, then release the Shift key.
    - Then that fake alert message / webpage should not load any more.
  4. Quit Safari application, and re-open Safari normally, and it should work fine now.

- If the issue is on an iPhone or iPad or iPod, please try the fix below:

  1. Open the Settings app icon.
  2. There, tap on Safari option (if needed, scroll down (on the left) first.)
  3. Then tap on the option Clear History and Website Data (if needed, scroll down (on the right) first.)
  4. Then tap on the option Clear.
  5. Open Safari app, and it should work now.
  6. But if it does not work, then press and hold both the Power (On / Off) button and the Home button (which is located right below the screen) together for at least 10 seconds, until the Apple logo appears, then wait a bit. Then try steps 1 to 5 above again, and check.

When you are available, please type at the box below, then click on the Send button below to communicate with me, so I can help further. Thank you,