That's very odd. I can't see how online banking site would treat the iPad Pro differently than an iPad. It's possible that the iPad Pro handles HTTPS certificates differently which would require a change on the bank's site, but that would impact your ability to access other secure sites as well. Have you had any trouble using your iPad Pro to access other sites that require a username/password?
I just checked the hardware specs for the iPad Pro, and I can't see anything that would cause an issue on a secure web site. It's possible that the CSS code that determines the proper page layout for a given device is unable to render the page correctly for the iPad Pro, but that shouldn't affect your ability to login.
I would try out a few different web browsers to see if that helps. My personal favorite is "Atomic Web Browser" but you may also want to try "Firefox" or "Opera"
"Dolphin" is another good choice. They all should have free versions, so you can download them, try them out, and delete them if they dont solve the problem. I really wouldn't put too much faith in the bank's response. It sounds like they gave you a cop out answer so that they don't have to address the actual problem.
I never accepted the remote assistance add-on, so you should not be charged for that. You can email them and tell them to check the question page if you were charged extra for that.
Try out a few of those browsers, and let me know if you get any different results after logging in.
TO be honest, I dont think our remote service works on mobile devices anyway. I would have to look into that. I've only used it for desktop and laptops. Mobile devices would require a completely different system.
Yeah, just reply to the email about the remote charge and mention that the expert never accepted it. They can check the question page to see. I've never had that happen to me though.
It's possible the $39 was for the original question. You may want to double check that.
I'll wait to hear from you regarding the browser tests. I would try each one of the apps I mentioned until one of them is able to login to the bank site.
Sorry I wasn't here to assist. I assumed you were going to do the browser tests at a later time. Could you tell me more about the Dolphin experience you had. Which accounts were yo u logging into? Were these different accounts on the bank site, or other sites?
Great. Based on your test results, I suspect that your bank website includes its standard CSS device detection code as part of the login process. By default I believe Atomic and possibly Dolphin trick websites into thinking that you are using a different device. This allows you to render websites like they would look on a desktop or laptop. I suspect this feature is what is allowing you to log in properly.
As a side bonus I think you will find Atomic to be a much better browser than Safari as far as customization is concerned. That's why it is my favorite. Let me know if you have any more questions regarding this issue.