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Mike, Mac Medic
Category: Mac
Satisfied Customers: 8204
Experience:  Over 20 years IT experience with Apple computers in publishing, marketing and design.
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I have put blank DVD into external drive on macbook pro, no

Customer Question

I have put blank DVD into external drive on macbook pro, no icon has appeared so can't copy anything onto it, nor can I eject it!
JA: Just to clarify, how old is your MacBook Pro and what operating system are you running?
Customer: bought Dec 2014 running yosemite 10.10.5
JA: Have you installed any updates recently?
Customer: don't know sorry
JA: What troubleshooting have you tried?
Customer: just looked for an icon that I can drag into the trash but I can't find one!
JA: Anything else you want the Mac expert to know before I connect you?
Customer: no
Submitted: 14 days ago.
Category: Mac
Expert:  Ashik replied 14 days ago.

Hi and Welcome. My Name is ***** ***** I look forward to assisting you today with your question.

You can force eject the disc. Restart your mac and immediately hold down the LEFT trackpad button or left mouse button (if a mouse connected) before the chime sound/grey screen appears. Keep it held down for 30 seconds or until the disk comes out.

Please let me know if that didn't work, so we can continue troubleshooting