Hello! My name is*****I am a certified computer professional who will assist you.
If you wish, I can remotely access your computer and check if there is a way to recover the missing InDesign file.
Let me know,
Thanks! Here are the instructions on how to establish a secure remote assistance:Please click on the link below to download a secure remote assistance program.http://www.justanswer.com/remotedesktop/join.aspx?Session=7fcba82a-812d-4757-b8c5-aeb1216a955aWhen a new web page opens, click on the green "I Agree" button, and run the downloaded file (named Elsinore.ScreenConnect.Client) by double-clicking it. Permit the connection if asked so that I can connect. We will then be able to chat as well.In case the link doesn't work for you, let me know.
I am not sure what happened.
Let's establish a secure remote assistance now, and we can check what happened with the payment.
I sent you the instructions, so please follow them.
We have not been connected yet. You need to click on the link I sent you, download and run the file.
Here is the link again:
I have confirmed the files on your computer have been encrypted by Cerber Ransomware, and unfortunately, I cannot help you decrypt the files. I will opt-out and allow another Expert to offer any suggestion on this.