How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Mr.Med Your Own Question
Mr.Med, Computer Hardware Engineer
Category: Mac
Satisfied Customers: 1197
Experience:  if you looking for good answers about mac or any product of apple (ipad, iphones, ect..) contact me
Type Your Mac Question Here...
Mr.Med is online now
A new question is answered every 9 seconds

It's actually my external hard drive. can you help me with

Customer Question

Hi Pearl. It's actually my external hard drive. can you help me with that?
JA: What kind of computer do you have?
Customer: mac
JA: Have you installed any updates recently?
Customer: ye
JA: Anything else you want the computer expert to know before I connect you?
Customer: yes
Submitted: 6 months ago.
Category: Mac
Expert:  Mr.Med replied 6 months ago.

Hi, I'mCustomer Welcome to JustAnswer. I'm reviewing your question now, and will post back with your reply ASAP.

Expert:  Mr.Med replied 6 months ago.

Can you give me a slightly better description of what you'd like help doing so I can assist you better?

Customer: replied 6 months ago.
How do I change my external hard drive to read and write permissions?
Customer: replied 6 months ago.
It worked just fine last night and now will not let me save any images
Expert:  Mr.Med replied 6 months ago.

Please what is the version of your MAC ?

Customer: replied 6 months ago.
It's an iMac but I'm it sure what version. I just updated to sierra
Expert:  Mr.Med replied 6 months ago.

Thank you for this information, give me one minute please

Expert:  Mr.Med replied 6 months ago.

Please Backup all your data on your External HDD and format it to FAT by following the steps below :

  • Connect your external drive first then:
  • Go to Finder -> Application -> Utilities
  • Double click for Disk Utility
  • Select the external Hard Disk you wish to format at the left column
  • Click on the Erase tab
  • Change format from 'Mac OS X (Journaled)' to 'MS-DOS (FAT)'.
  • At the “Volume Format” select “MS-DOS File System”
  • If you confirm to format your hard disk for mac and windows, Click on “Erase” button.
  • Pop up window will ask to verify the erase procedure. Click the erase button again in the window to start the erase process.
    * All the data in the external hard disk will be permanently removed after this steps.
  • Once the erase process finish, your external hard disk will be able to use in Mac and Windows.

Let me know the results please

Thank you

Expert:  Mr.Med replied 6 months ago.

Has everything worked out, do you still need help please?

Customer: replied 6 months ago.
I saved your steps for what to do. I cannot erase my external until I remove everything I need off of it and that will take too long at the moment. Im hopeful it will work. Thank you!
Expert:  Mr.Med replied 6 months ago.

Ok please take your time, If you have a moment please rate my answer by clicking onone of the stars below, positive rating are appreciated, if you need further help please reply back to me and i will gladly contiue to help

Thank you

Expert:  Mr.Med replied 6 months ago.

Note :Only Rate answer after you are Satisfied. If the problem persists Please do not rate an answer as poor or bad service, if you are not satisfied. if we cant help you solve the issue you will be entitled to a full refund.

Related Mac Questions