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Richard
Richard, Apple Software Engineer
Category: Mac
Satisfied Customers: 33043
Experience:  IT Engineer for over 15 years
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I had to restore my phone to factory settings and now the

Customer Question

I had to restore my phone to factory settings and now the Apple ID is different than my laptop because it would allow me to use the same one. Any ideas on how to sync iCloud?
JA: When did you last reset your Apple ID or password?
Customer: Yesterday
JA: Have you installed any updates recently?
Customer: The phone has updated software. Not sure about the laptop.
JA: What troubleshooting have you tried?
Customer: I've tried to set up the restored iPhone to the same iCloud name and pin as the macbook, but it won't allow its use.
JA: Anything else you want the Mac expert to know before I connect you?
Customer: I am trying to add an @me email address to emails on the iPhone but don't know how to do it with a different iCloud account.
Submitted: 4 months ago.
Category: Mac
Expert:  Richard replied 4 months ago.

Hi there and welcome

you have to use the same Apple ID, it will be the only way.

What stopped you from using it on the phone?

Customer: replied 4 months ago.
When I tried to use it I received a message that it wasn't allowed.
Customer: replied 4 months ago.
Can you change an Apple ID on an iPhone directly?
Expert:  Richard replied 4 months ago.

Yes, go to settings, iCloud and sign out then sign in with the correct one

What then happens?

(It also sounded like you tried to create an Apple ID not sign in with it)

Customer: replied 4 months ago.
I will try that in a little while. Can I check back with you after I try it?
Expert:  Richard replied 4 months ago.

Ok, no problem

Customer: replied 4 months ago.
Sorry for the delay. Okay. I've logged in and matched the Apple ID to the MacBook and IPhone. Now I'm trying to sync ITunes, contacts, etc and I clicked on devices and the iPhone doesn't show. It is connected by wire
Expert:  Richard replied 4 months ago.

try to connect it please to a different USB port on the computer

Does it then connect?

Customer: replied 4 months ago.
It says iTunes could not connect to the IPhone because an invalid response was received from the device
Expert:  Richard replied 4 months ago.

what do you see on the screen of the phone?

Customer: replied 4 months ago.
Trust this computer. I pressed Trust
Expert:  Richard replied 4 months ago.

ok, and then what do you see on the screen?

Customer: replied 4 months ago.
It is then just showing apps like any phone
Expert:  Richard replied 4 months ago.

ok, now reopen itunes, what do you see?

Customer: replied 4 months ago.
It looks like all music library has synced
Customer: replied 4 months ago.
Contacts just disappeared on the laptop
Expert:  Richard replied 4 months ago.

ok, is the iPhone being detected now?

and where the contacts on the iPhone (and where did they dissapear from)?

Customer: replied 4 months ago.
They were on the MacBook. I connected the phone to it and now the zeroed out on MacBook but are not on the phone
Expert:  Richard replied 4 months ago.

ok, but you synced your iPhone to your computer which overrides everything there, this is why they are gone..

Customer: replied 4 months ago.
Any way to get them bac
Customer: replied 4 months ago.
Back?
Expert:  Richard replied 4 months ago.

Did you ever make a backup of these?

In which program on the Mac where they installed?

Customer: replied 4 months ago.
On Contacts. The laptop has been backed up.
Expert:  Richard replied 4 months ago.

ok, you would need to restore them from this backup so that are added back.

Expert:  Richard replied 4 months ago.

Are you still working with me on this?

Is the phone now up and running correctly?

Customer: replied 4 months ago.
Contacts are the main issue now
Expert:  Richard replied 4 months ago.

ok, I am not sure though why you went and synched it, we should of remained in synch on my steps...

But the only way to now get them back is from your backup you indicated you made from them

Expert:  Richard replied 4 months ago.

If you would like any additional information or assistance, please do not hesitate to let me know.

And please take a second to rate my service by clicking one of the stars at the top of the screen then submit

Thank you