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Pete, Computer Engineer
Category: Mac
Satisfied Customers: 15459
Experience:  Over 16 years of computer experience, CISCO certified
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I don't remember the password, and I can't access my

Customer Question

I don't remember the password, and I can't access my email.
JA: When did you last reset your username and password?
Customer: I can't remember
JA: Have you installed any updates recently?
Customer: No, but my wife may have.
JA: What troubleshooting have you tried?
Customer: What does trouble shooting have to do with a forgotten password?
JA: Anything else you want the Mac expert to know before I connect you?
Customer: I just want to reboot my ipad to factory specs.
Submitted: 15 days ago.
Category: Mac
Expert:  Pete replied 15 days ago.

Hi, I'm Pete. Welcome to JustAnswer! I'm reviewing your question now, and will post back with your reply ASAP.

Expert:  Pete replied 15 days ago.

You can recover your password *****:

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