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Mike
Mike, Mac Medic
Category: Mac
Satisfied Customers: 8286
Experience:  Over 20 years IT experience with Apple computers in publishing, marketing and design.
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Just plugged in my new Apple TV, setting it up but it won't

Customer Question

Just plugged in my new Apple TV, setting it up but it won't accept my Apple ID. Very frustrating
JA: When did you last reset your Apple ID or password?
Customer: Had same Id and password ***** over a year
JA: Have you installed any updates recently?
Customer: Iapple tv is updating as we speak
JA: What troubleshooting have you tried?
Customer: None to be honest, this should be straight forward but like I said it won't accept my password, which I just checked on my Mac and my iPhone, works fine on them
JA: Anything else you want the Mac expert to know before I connect you?
Customer: No
Submitted: 1 month ago.
Category: Mac
Expert:  tyroneboman replied 1 month ago.

Hi ,

My name is***** am sorry to hear that you are having this issue.

I will be glad to assist you with this.

Expert:  tyroneboman replied 1 month ago.

what is your apple id please?