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Richard
Richard, Apple Software Engineer
Category: Mac
Satisfied Customers: 31118
Experience:  IT Engineer for over 15 years
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My ephone won't unlock. After charging, I tried to turn it

Customer Question

My ephone won't unlock. After charging, I tried to turn it on and it said: Touch ID requires your passcode when IPhone restarts." I recently changed my code to my fingerprint, but it won't accept that, so I tried my old password ***** it won't open with that either. Help!!
Submitted: 1 month ago.
Category: Mac
Expert:  Richard replied 1 month ago.

Hi there and welcome

Can you please hold the home and power buttons for about 10 seconds until you see the apple logo appears.

Then release the buttons, let the iPhone restart and tell me if it now functions correctly please.