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Mike, Mac Medic
Category: Mac
Satisfied Customers: 8204
Experience:  Over 20 years IT experience with Apple computers in publishing, marketing and design.
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I cannot get sound to work, one of the new ones, i believe

Customer Question

hi i cannot get sound to work
JA: What OS X (Operating System, e.g. Sierra, El Capitan, Yosemite, etc.) or iOS are you runninng?
Customer: one of the new ones
JA: Have you installed any updates recently?
Customer: i believe it is on the one just before the most recent update\
JA: What troubleshooting have you tried?
Customer: a bunch of things
JA: Anything else you want the Mac expert to know before I connect you?
Customer: no that is all
Submitted: 16 days ago.
Category: Mac
Expert:  Mike replied 16 days ago.

Hi, welcome to! My name is Mike.

I am going over your question and I will be with you shortly.

Expert:  Mike replied 16 days ago.

I will need some information before we begin:

Please go to the Apple logo at the upper left of your computer screen to About This Mac and give me this information:

The exact system Version (listed right under OS X ??)



Customer: replied 16 days ago.
Thank you for your response but I did not intend to spend this much money I would like a refund as this service was not what it seemed to be
Expert:  Mike replied 16 days ago.

The remote service is only an option that many people find very helpful. We could continue in chat and our services are VERY reasonable and as always satisfaction is guaranteed. OK good luck.

Customer: replied 16 days ago.
When will I receive my refund
Expert:  Mike replied 16 days ago.

I have no access to your account I simply put in a request.