How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Mike Your Own Question

Mike, Mac Medic
Category: Mac
Satisfied Customers: 8204
Experience:  Over 20 years IT experience with Apple computers in publishing, marketing and design.
Type Your Mac Question Here...
Mike is online now
A new question is answered every 9 seconds

My word and excel will not open any files, where do I find

Customer Question

my word and excel will not open any files
JA: What OS X (Operating System, e.g. Sierra, El Capitan, Yosemite, etc.) or iOS are you runninng?
Customer: where do I find that info?
JA: Have you installed any updates recently?
Customer: yes
JA: What troubleshooting have you tried?
Customer: utility repair
JA: Anything else you want the Mac expert to know before I connect you?
Customer: Mac OS Sierra just installed to try and fix
Submitted: 15 days ago.
Category: Mac
Expert:  technicalcat replied 15 days ago.

Hello, and thank you for using this service.

Sorry you are having trouble. I will help you now.

Do you get an error or message? What exactly happens when you try to open a word or excel file?

Customer: replied 14 days ago.
I select word>file>open and nothing happens
Customer: replied 14 days ago.
Same with Excel.
Customer: replied 14 days ago.
Microsoft has encountered a problem and needs to close
Customer: replied 14 days ago.
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Secure Remote Assistance. Let me know if you need more information, or send me the service offer(s) so we can proceed.
Expert:  technicalcat replied 14 days ago.

Sorry for the delay in response. I have sent you an offer to connect remotely and fix while you watch, per your request. Please accept, and then I will get to connecting with you to fix your issue. Thanks.