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Mike, Mac Medic
Category: Mac
Satisfied Customers: 8279
Experience:  Over 20 years IT experience with Apple computers in publishing, marketing and design.
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I have beening books from iBooks with out a problem. now it

Customer Question

I have beening books from iBooks with out a problem. now it doesen't know me from my apple ID PLEASE HELOP
JA: When did you last reset your Apple ID or password?
JA: Have you installed any updates recently?
Customer: I have gotten apple's up dated operating system
JA: What troubleshooting have you tried?
Customer: I don't have any skills in this
JA: Anything else you want the Mac expert to know before I connect you?
Customer: no
Submitted: 1 month ago.
Category: Mac
Customer: replied 1 month ago.
Maybe look at my last purchase of books
Customer: replied 1 month ago.
The password ***** your Apple ID (*****@******.***) has been successfully reset. This has just shown up in my email
Customer: replied 1 month ago.
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Secure Remote Assistance. Let me know if you need more information, or send me the service offer(s) so we can proceed.
Expert:  GeekGal replied 1 month ago.

Hi there! My name is***** am a computer professional with over 15 years of experience with both Mac and Windows. I'm sorry that you're having this issue. It would be my pleasure to help you resolve this.

Expert:  GeekGal replied 1 month ago.

I see that you have requested SECURE REMOTE ASSISTANCE. I have just sent an offer for you. Please note that I can securely connect to your computer only, not to an ipad. However, once we regain access to your Apple account on the computer, I can provide step by step instructions for regaining access on the ipad as well.