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Mike
Mike, Mac Medic
Category: Mac
Satisfied Customers: 8527
Experience:  Over 20 years IT experience with Apple computers in publishing, marketing and design.
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I have beening books from iBooks with out a problem. now it

Customer Question

I have beening books from iBooks with out a problem. now it doesen't know me from my apple ID PLEASE HELOP
JA: When did you last reset your Apple ID or password?
Customer: UST A SHORT TIME AGO
JA: Have you installed any updates recently?
Customer: I have gotten apple's up dated operating system
JA: What troubleshooting have you tried?
Customer: I don't have any skills in this
JA: Anything else you want the Mac expert to know before I connect you?
Customer: no
Submitted: 8 months ago.
Category: Mac
Customer: replied 8 months ago.
Maybe look at my last purchase of books
Customer: replied 8 months ago.
The password ***** your Apple ID (*****@******.***) has been successfully reset. This has just shown up in my email
Customer: replied 8 months ago.
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Secure Remote Assistance. Let me know if you need more information, or send me the service offer(s) so we can proceed.
Expert:  GeekGal replied 8 months ago.

Hi there! My name is***** am a computer professional with over 15 years of experience with both Mac and Windows. I'm sorry that you're having this issue. It would be my pleasure to help you resolve this.

Expert:  GeekGal replied 8 months ago.

I see that you have requested SECURE REMOTE ASSISTANCE. I have just sent an offer for you. Please note that I can securely connect to your computer only, not to an ipad. However, once we regain access to your Apple account on the computer, I can provide step by step instructions for regaining access on the ipad as well.

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