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Mike, Mac Medic
Category: Mac
Satisfied Customers: 8204
Experience:  Over 20 years IT experience with Apple computers in publishing, marketing and design.
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Can't open my ipad, I am not sure. It is maybe 4 years old,

Customer Question

can't open my ipad
JA: What OS X (Operating System, e.g. Sierra, El Capitan, Yosemite, etc.) or iOS are you runninng?
Customer: I am not sure. It is maybe 4 years old
JA: Have you installed any updates recently?
Customer: No not on this device. I installed chrome on my desk top.
JA: What troubleshooting have you tried?
Customer: Hi Pearl, none so far
JA: Anything else you want the Mac expert to know before I connect you?
Customer: I guess not. Just let me open my ipad❤️
Submitted: 17 days ago.
Category: Mac
Expert:  Viet - Mac Tech replied 17 days ago.


I'm sorry about the Issue. When did this issue first occur?

Is there any error or message?

What's currently showing on your iPad's screen now, if any?

Is there any power / light on the iPad?

Please reply at the box below. thank you,