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Mike, Mac Medic
Category: Mac
Satisfied Customers: 8204
Experience:  Over 20 years IT experience with Apple computers in publishing, marketing and design.
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I have a blocked plug-in, I have a Mac book with a new hard

Customer Question

I have a blocked plug-in
JA: What's the make/model of your device? How old is it?
Customer: I have a Mac book with a new hard drive. original age 2006.
JA: How long has this been going on? What troubleshooting have you tried?
Customer: i am a computer dummy. several times I have had to go to the genius bar to get the blocked plug-ins removed. This time they said I need to add Mozilla Fire fox. I have no idea how to do thjs..
JA: Anything else you want the game expert to know before I connect you?
Customer: No thank you.
Submitted: 19 days ago.
Category: Mac
Expert:  Pete replied 19 days ago.

Hi, I'm Pete. Welcome to JustAnswer! I'm reviewing your question now, and will post back with your reply ASAP.

Expert:  Pete replied 19 days ago.

What are you trying to do when the problem occurs?

What is the exact error message you are getting?