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Mike
Mike, Mac Medic
Category: Mac
Satisfied Customers: 8286
Experience:  Over 20 years IT experience with Apple computers in publishing, marketing and design.
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I want to install the updates on the Adobe Flash player, but

Customer Question

I want to install the updates on the Adobe Flash player, but they want my password. I forgot it and can't find it anywhere. There is no "forget your password?" option.
JA: How much experience do you have with this particular machine?
Customer: Not too much, I just replaced my mac mini with this used imac.
JA: Have you installed any updates recently?
Customer: no
JA: What troubleshooting have you tried?
Customer: I tried to go into finder and find my downloads, but the adobe box wouldn't let me. It gave me the install now button without going to downloads. Is my password ***** in my downloads somewhere? Every time I tried a new password, it gave me a hint and then wiggled when I got it wrong. I don't remember what the hint was for.
JA: Anything else you want the Mac expert to know before I connect you?
Customer: no....I just want to install the new flash player so I can see my videos. About half of them are blocked with my obsolete software.
Submitted: 2 months ago.
Category: Mac
Expert:  Cody replied 2 months ago.

Hello. My name is ***** ***** I will be assisting you today.

Expert:  Cody replied 2 months ago.

Can I remotely connect to your computer, so I can troubleshoot this issue with you?