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Cody, Senior Systems Administrator
Category: Mac
Satisfied Customers: 2026
Experience:  Systems Administrator
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ITunes could not connect to my iPad because it received an

Customer Question

iTunes could not connect to my iPad because it received an invalid response from the device
JA: What OS X (Operating System, e.g. Sierra, El Capitan, Yosemite, etc.) or iOS are you runninng?
Customer: 10
JA: Have you installed any updates recently?
Customer: on the computer or ipad?
JA: What troubleshooting have you tried?
Customer: none yet. I have just begun to research it. Nothing newer than 2013 out there.
JA: Anything else you want the Mac expert to know before I connect you?
Customer: is this a paid service?
Submitted: 6 months ago.
Category: Mac
Expert:  Cody replied 6 months ago.

Hello. My name is ***** ***** I will be assisting you today.

Expert:  Cody replied 6 months ago.

Can I remotely connect to your computer, so I can troubleshoot this issue with you?

Customer: replied 6 months ago.
This is a school computer, so I don't know if you will be able to. If you can then go ahead.
Customer: replied 6 months ago.
Are you there?
Expert:  Cody replied 6 months ago.

yes I'm here

Expert:  Cody replied 6 months ago.

sent offer

Customer: replied 6 months ago.
I sent in a work order to our district IT. If the computer needs to be accessed then they should handle it. Thank you.
Expert:  Cody replied 6 months ago.

ok sounds good

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